Shipping & Returns
Flat Rate Shipping
We ship to all Major USA, Canada and International Destinations. All USA and Canada rates use a simple Flat Rate Table based on order value provided below. International rates are calculated at checkout based on the physical weight of the package. Note that certain over-sized or over-weight items will not qualify for flat rate shipping. Products that do not qualify for Flat Rate Shipping will be clearly marked on the website. For a product that adds substantial weight to a shipment, it may need to be shipped separately in a special box.
Free shipping is available to any order over $250 destined within Canada and the USA only.
In Store Pick-Up
All customers local to Vancouver, British Columbia can pick up orders at our retail store at no extra charge.
SHIPPING RATE TABLE
Canada Shipping Rates
|Canada Post Expedited Shipping||Orders under $20 CAD||$6.99 CAD|
|Canada Post Expedited Shipping||Orders under $150 CAD||$9.99 CAD|
|Canada Post Expedited Shipping||Orders under $250 CAD||$13.99 CAD|
|Canada Post Expedited Shipping||Orders over $250 CAD||FREE|
USA Shipping Rates
|USA Priority Shipping||Orders under $20 CAD||$6.99 CAD|
USA Priority Shipping
Orders under $150 CAD
USA Priority Shipping
Orders under $250 CAD
|USA Priority Shipping||Orders over $250 CAD||FREE|
International Shipping Rates
|Calculated at checkout based on weight of package|
We use Canada Post Expedited Service for all packages destined for Canada, and USPS Priority Service with delivery confirmation for all packages destined for USA.
International orders are shipped either USPS First Class or Priority, depending on the method chosen in your order. Ages Three and Up strongly recommends using Priority shipping to International destinations. Although it is more expensive, it ensures packages get to their destination. Lost packages shipped via First Class are not the responsibility of Ages Three and Up.
If you want your item(s) shipped to you faster, we can quote a faster method of shipping if you leave us a note in the comments section when making your purchase.
Packages DO NOT include insurance. Standard shipping options come with a very small amount of insurance (enough to cover shipping costs).
If you wish to purchase extra insurance with your package there will be an additional cost to your order. Please contact us at firstname.lastname@example.org to discuss any extra shipping options. Once a package has left our facility, Ages Three and Up is not responsible for any damages or loss that may occur to your packages as we have no control over the carriers actions. If you have purchased additional insurance for your items, please notify us of any issues with your shipment immediately, so that we can help you to start a claim with the carrier.
A Tracking number is provided with all shipments. This number will be sent to you by email from your account on agesthreeandup.ca. You will be able to access this information from the Accounts section.
Tracking on First Class International packages only works within the USA. Once the package leaves the USA it is no longer trackable.
NOTE: Flat Rate and Free Shipping Programs are meant for CONSUMER PURCHASES ONLY. Ages Three and Up reserves the right to limit how much is being sent under the Flat Rate Shipping option. Anyone considered abusing shipping rates for purposes of reselling or group purchasing will have their orders split into deliveries that are more manageable.
We do not accept wholesale orders and reserve the right to cancel any orders that are purchased for commercial / retail distribution.
Returns on regular products are accepted with a 15% re-stocking fee on all items, within 14 days of purchase. You must send an email to email@example.com before returning your product so we can assign a return ticket number to you. The customer is responsible for postage on the return, and the product MUST BE RETURNED UNOPENED AND IN THE CONDITION IT WAS SENT. Any opened, loose or blind boxed product is NON-REFUNDABLE.
Order cancellations on in-stock products are accepted with a 15% re-stocking fee on all items cancelled. Cancellations must be done before an item is in transit. Once an order has been shipped, it is too late to cancel. If you miss your cancellation date, please refer to our Returns section above to properly return products to us.